TumbuSapa cooperate with Indonesia Post EMS for shipping.


Shipping Time

We will immediately ship the order upon payment confirmation. Shipping time will depends on the type of service you select on the checkout.

For some particular product, it takes longer time to ship. This is due to the special packaging treatment or the items must pass through the final production process. In this case our customer service will contact you to confirm the delivery address and the approximate delivery time.


Shipping Cost

The shipping fee will be calculated automatically according to the selected shipping service type and the address provided on the checkout page.


Pengecekan Pengiriman

Setelah pesanan dikirim, Anda akan mendapatkan konfirmasi lewat e-mail dengan nomor pengiriman barang (tracking number). Untuk melakukan penelusuran pengiriman barang,  tracking number tersebut dapat diakses pada website JNE

Broken Item

If the item is found defective upon receipt, please refer to our Refund Policy.


Customer Service

For questions or complaints, you can contact Tumbusapa's customer service here.